Return and Refund Policy
Overview
Our return and refund policy is valid for 14 days from the date of receiving your item, in accordance with the Israeli Consumer Protection Law.
If 14 days have passed since delivery, we unfortunately cannot offer you a refund or exchange.
To be eligible for a return, the item must be unused, in its original packaging, and in new condition with no damage or signs of use.
Non-Returnable Items
Custom-made products manufactured to client specifications.
Software, activation codes, or digital licenses.
Camera or security system products that have been opened or activated.
Memory cards, hard drives, or any products that can store or replicate data.
Services such as installation, technical support, or non-physical add-ons.
To complete a return, a valid original purchase invoice must be provided.
Please do not send the item back to the manufacturer without our prior approval.
Refunds
Once your return is received and inspected, we will notify you via email.
After approval, the refund will be processed within 7 business days to your original payment method, in accordance with your credit card provider’s policies.
Late or Missing Refunds
If you haven’t received your refund within the stated timeframe, please follow these steps:
Recheck your bank account.
Contact your credit card company – it may take some time before your refund is officially posted.
Contact your bank – processing delays can occur before a refund is visible.
If you have completed these steps and still haven’t received your refund, please contact us at nrg@avivenergy.co.il.
Sale Items
Products purchased on sale cannot be returned or refunded, unless they are defective.
Exchanges
We only replace items if they are defective or damaged during shipping.
If you wish to exchange an item for the same model, please email us at nrg@avivenergy.co.il for further instructions.
Gifts
If the item was marked as a gift and shipped directly to you, you will receive a gift credit equal to the value of the returned product.
Once the return is received, a gift code will be sent to you.
If the item was not marked as a gift at the time of purchase, the refund will be issued to the original buyer.
Return Shipping
To initiate a return, please email nrg@avivenergy.co.il for return instructions.
Return shipping costs are the responsibility of the customer and will not be refunded.
If the return is due to a defective or damaged product, Aviv Energy Tech will cover the shipping costs.
We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit.
Customer Service
For any questions regarding returns or refunds, please contact our customer service team:
📞 Phone: 03-902-2500
📧 Email: nrg@avivenergy.co.il